Return Policy

Dabbawalla Bags Return Policy

We want you to be completely happy with your purchase and offer a hassle-free return system. In case you need to return one of our bags, please call us at 1-877-500-2708 or email us.

Unused bags in original condition can be returned up to 30 days after purchase. Return orders must be packed in the original packaging, or an equivalent packaging that the item can fit in without being damaged or squished.

*Please note that embroidered bags and outlet bags can’t be returned.

For orders shipped within the United States, we will email you a shipping label to return the bag and the cost of return shipping will be deducted from your refund. For our Canadian customers, due to the expense and requirements of international shipping, we are not able to provide a shipping label. Please contact us before shipping your item to us. As soon as a return item is received we will refund the cost of the bags.

Our bags are made to last and we will replace any defective bag for up to one year from the purchase date, regardless of where you purchased your bag. Please contact us to receive complete details on the process for returning a faulty bag.